Shipping policy

Shipping Policy
Olu’s African Market

Effective Date: April 10, 2025

At Olu’s African Market, we are committed to delivering your favorite African products safely and promptly. Please review our shipping policy for details on how we process, ship, and handle orders.

1. Shipping Methods & Delivery Areas

We currently offer the following options:

Local Delivery: Available within [insert delivery radius, e.g., 10 miles] of our Avon, MA store.
In-Store Pickup: Order online and pick up at 157 Main Street, Avon, MA.
Standard Shipping: Available across the U.S. for eligible products. Shipping fees and estimated delivery times are calculated at checkout.

2. Processing Time

Orders are typically processed within 1–2 business days (excluding weekends and holidays).
Orders placed after [insert time, e.g., 2 PM EST] will be processed the next business day.
You will receive a confirmation email once your order is processed and shipped.

3. Shipping Rates

Local Delivery Fee: [Insert flat rate or free delivery info]
Standard Shipping: Rates vary based on the weight, size, and destination of the package.
Shipping fees are calculated and displayed at checkout before you complete your order.

4. Delivery Times

Estimated delivery times vary by shipping method and location:

Local Delivery: Same day or next day (depending on location and order time)
Standard Shipping: 3–7 business days

Please note: delivery delays may occur during holidays or due to weather conditions.

5. Tracking Your Order

Once your order has shipped, we’ll send you a tracking number via email (if applicable). You can use this to monitor your shipment’s progress.

6. Shipping Restrictions

We do not currently ship outside the United States.
Perishable and frozen items may not be eligible for shipping to certain areas due to spoilage risks.
We are not responsible for shipping delays caused by couriers or incorrect shipping addresses provided by the customer.

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

Contact us within 48 hours of delivery at (508) 510-3692 or olusafricanmarket@aol.com.
We may request photos of damaged items and packaging.
We’ll work with you to resolve the issue quickly—whether through a replacement or refund.